Terms of Service

These Voice AI Terms of Service apply to the AI voice products of Omni AI Systems and Consulting (“Omni,” “we,” “us”), Tyler, Texas, used by you, the person or business (“Client,” “you”). They supplement our general Terms of Service at omniaisystems.com/smart-terms-of-service, which cover our non-voice services. If the two conflict on a voice product, these Voice AI Terms control.

1. The Voice AI Service.

Omni provides AI receptionists, AI voice agents, call answering and routing, appointment booking, text-message follow-up, and related automation, as described on your order form, invoice, or checkout page.

2. Demos and Trials.

Demo calls and trials are answered by an AI. Calls and messages may be recorded and transcribed to deliver the demo and improve the service. Do not share sensitive personal, payment, or health information on a demo call.

3. Recording, Transcription, and AI Disclosure.

Calls handled by the service may be recorded and transcribed. You are responsible for telling callers they are speaking with an AI and that the call may be recorded, and for following the recording-consent laws of every state where your callers are located, including states that require all-party consent.

4. AI Limitations.

AI voice output can be wrong, incomplete, or misunderstood. The service is not for emergencies and must not be relied on to answer 911 or urgent safety calls. It does not give legal, medical, tax, or financial advice. You are responsible for reviewing your scripts, knowledge base, and call results.

5. Legal Compliance.

You are responsible for complying with all laws that apply to your calls and texts, including the Telephone Consumer Protection Act, Do Not Call rules, state telemarketing laws, and carrier messaging registration rules, and for obtaining and keeping all required consents. You may not use the service for unsolicited robocalls or spam.

6. Acceptable Use.

You may not use the service to deceive, harass, or impersonate anyone, to collect data unlawfully, or for any illegal purpose. We may suspend or end the service for violations.

7. Your Content and Call Data.

You keep ownership of your business information, scripts, and call content, and you give us permission to use them to provide the service. We use trusted third-party providers for telephony, AI processing, and hosting to deliver the service. We do not sell your call data. See our Voice AI Privacy Policy at omniaisystems.com/voice-ai-privacy-policy.

8. Fees, Billing, and Cancellation.

Fees, including any usage-based charges for minutes or messages, are stated on your order form, invoice, or checkout page and are charged automatically on each billing date. Overdue balances may accrue interest at the lesser of 1.5% per month or the maximum rate allowed by law. You may cancel by email before your next billing date, which stops future charges. Payments are final and non-refundable except where required by law or stated in writing on your order form.

9. Availability.

The service depends on third-party phone carriers, AI providers, and internet services. We do not guarantee uninterrupted or error-free operation, and we are not liable for outages outside our control.

10. SMS Messaging.

By checking the opt-in box on our forms and providing your phone number, you agree to receive text messages from Omni about your inquiry, services, and appointments. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share mobile information with third parties for their marketing.

11. No Guarantee of Results; Disclaimer.

We do not guarantee any number of calls answered, appointments booked, leads, sales, or revenue. The service is provided “as is” and “as available,” and to the fullest extent allowed by law we disclaim all warranties, express or implied.

12. Limitation of Liability.

To the fullest extent allowed by law, Omni is not liable for indirect, incidental, special, consequential, or lost-profit damages, and our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

13. Indemnity.

You agree to defend and hold Omni harmless from claims, losses, and expenses, including reasonable attorney fees, arising from your use of the service, your content, your calls and texts, or your violation of these Terms or any law.

14. Governing Law and Disputes.

These Terms are governed by the laws of the State of Texas. The parties will first try in good faith to resolve any dispute informally, then through mediation, and then by binding arbitration under American Arbitration Association rules held in Texas.

15. Changes.

We may update these Terms by posting the new version on this page. Continued use means you accept the update.

16. Contact.

Omni AI Systems and Consulting, 2702 E. 5th St. Suite 726, Tyler, TX 75701, (903) 623-1695, omniaisystems.com.

Last updated October 24, 2026.